Veterans Case Manager

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Our Vision: To ensure that Veterans in Santa Clara County have access to the services necessary to improve their quality of life and that those Veterans have the opportunity to raise their standard of living through the power of employment. 

Job Responsibilities 

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  Work closely with Veterans Administration to connect Veterans to services. 

  
  

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  Meets the department’s pre-determined goals of number of people assessed and enrolled into program. 

  
  

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  Provides housing options for clients in need of immediate shelter. 

  
  

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  Track and record client activities in accordance with program guidelines. 

  
  

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  Conduct assessments and screenings for potential clients. 

  
  

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  Collaborates with the Business Developer to ensure success with placement and 

  
  

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  retention. 

  
  

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  Instructs and/or facilitates training in the area Job Preparation, Job Search and Life Skills. 

  
  

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  Provides one-on-one counseling and mentoring with clients to overcome barriers and obstacles. 

  
  

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  Performs outreach and educates potential clients and service providers about Goodwill Programs. 

  
  

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  Coordinates and links services for clients throughout the community. 

  
  

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  Represents Goodwill Industries in the community through participation in appropriate organizations, agencies and groups, and through media. 

  
  

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  Collects, interprets and disseminates relevant employment data and information. 

  
  

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  Adheres to all relevant operational and reporting requirements and standards of the Mission 

  
  

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  Services Department. 

  
  

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  Performs other duties as requested. 

  
  

Preferred Qualifications/Experience 

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  CAADE/CADAC Certified preferred but not required. 

  
  

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  United States Veteran preferred 

  
  

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  Knowledge of Veteran culture and Veterans benefits preferred. 

  
  

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  Preferably possess vehicle, insurance, CDL and excellent driving record 

  
  

Required Qualifications:                                                                                                                  

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  Must have Case Management experience.  

  
  

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  Computer literacy and knowledge of MS Office required. 

  
  

Equipment Used 

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  Computer, telephone, copy and FAX machines 

  
  

Aptitudes/skills/temperament 

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  To possess good oral and written communication skills. 

  
  

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  General learning ability. The ability to “catch on” or understand instructions and their underlying principles.  

  
  

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  The ability to reason and make judgments. 

  
  

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  Ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend language; to understand relationships between words; to understand the meanings of whole sentences and paragraphs; to present information or ideas clearly. 

  
  

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  Being willing to accept responsibility for the direction, control or planning of an activity. 

  
  

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  Being able to influence people's opinions, attitudes or judgments about ideas or things. 

  
  

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  Having an analytical mind. 

  
  

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  Being able to deal with people beyond giving and receiving instructions. 

  
  

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  Being able to perform repetitive work according to set procedures and pace. 

  
  

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  Being respectful of and conforming with set limits, tolerances and standards. 

  
  

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  Being able to keep calm. 

  
  

Working conditions 

The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision. 

Emotional Effort 

Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Physical requirements 

The job involves sedentary and light work. Light work requires lifting no more than 20 lbs and frequent lifting and or carrying items weighing 10 lbs.  

Light work differs from sedentary work in that it requires substantially more walking and standing, and the lifting required is frequent; or that repetitive manipulation of clothing or other items while seated or standing is frequent. 

Pay range 

$28.00 hourly